Shipping & Returns
Fair Shipping Charges… Fast Delivery
Always at SupremeAudio.com
With a prior Return Authorization, you may return most new, unopened items, in their original packing, within 30 days of delivery for a refund. There is a 7-day return policy for wireless mic headsets, foams, belts and pouches. We'll also pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.). Manuals, product printed information and blank, unmarked warranty cards and original packing materials must be included. Special order merchandise is not returnable.
Minimum Restocking Fee: A minimum restocking fee of 25% will be charged for any package which has been damaged or any of the content mentioned above is not included. If the merchandise is scratched, damaged or handled/packed in any way to diminish its value, you will be contacted and we will indicate the amount we are willing to refund.
Return Authorization: To return merchandise, please call us at 1-800-445-7398 or email us at Info@SupremeAudio.com to request a Return Authorization.
For authorized returns, you may expect to receive your refund within 4 weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our standard shipping is FedEx 3-Day (or UPS to neighboring states). If you would like your shipping expedited, please call us at 1-800-445-7398.
We normally ship the same day we receive your order. In many cases we indicate the shipping charge for each product right on the product's web page. For products in which the shipping charge is not listed online, fair shipping will be charged.
Please also note that the shipping rates for many items we sell are weight and size-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
(Updated February 8, 2020)